Help (FAQs)

Top FAQs

What if I forget my Comerica Web Banking®​​​​​​​​​​​​​​​​​​​​​​​​​ PIN?

In the event that you forget your Comerica Web Banking PIN, you can regain access to the service by using a Hints feature that displays a list of questions that you would have previously answered. Once these questions are answered correctly, your access will be restored. If you prefer, you can also contact Customer Service at 888.444.9876 to have your PIN reset.

What is Overdraft Protection?

Overdraft protection is a service whereby transactions. including checks, debit card purchases, online bill payments, and ACH transfers are paid when adequate funds are not available in your checking account. The service automatically transfers available funds to your overdrawn account to cover the negative balance. The funds are transferred from a line of credit that you establish, or another account you designate.

How much does Overdraft Protection cost?

There is a transfer fee, however with many Comerica accounts (for example, interest-bearing checking accounts), overdraft protection fees are waived. Contact a Comerica customer service representative for details on what arrangements are available.

 
How do I order checks? Can I order checks online?

You can order checks online, over the phone or at any of our banking centers. 

Click here for instructions on ordering checks .

 
How can I protect against identity fraud?

Minimize your risk by managing your personal information wisely and cautiously:

  • Never provide personal information in response to an unsolicited request
  • If you are unsure whether a contact is legitimate, contact the financial institution yourself
  • Never give or send your password to anyone
  • Review your online account activity regularly
  • Change your password every 30 days
  • Always log off from your online banking session
  • Shut off/disconnect your computer from the Internet when not in use
  • Don't download files sent to you by strangers or click on hyperlinks from people you don't know as they may capture your personal information from your computer
  • Update virus protection
  • Keep your browser current by installing updates and patches

FAQ Topics

General
What if I forget my Comerica Web Banking®​​​​​​​​​​​​​​​​​​​​​​​​​ PIN?

In the event that you forget your Comerica Web Banking PIN, you can regain access to the service by using a Hints feature that displays a list of questions that you would have previously answered. Once these questions are answered correctly, your access will be restored. If you prefer, you can also contact Customer Service at 888.444.9876 to have your PIN reset.

What is Overdraft Protection?

Overdraft protection is a service whereby transactions. including checks, debit card purchases, online bill payments, and ACH transfers are paid when adequate funds are not available in your checking account. The service automatically transfers available funds to your overdrawn account to cover the negative balance. The funds are transferred from a line of credit that you establish, or another account you designate.

How much does Overdraft Protection cost?

There is a transfer fee, however with many Comerica accounts (for example, interest-bearing checking accounts), overdraft protection fees are waived. Contact a Comerica customer service representative for details on what arrangements are available.

 
How do I order checks? Can I order checks online?

You can order checks online, over the phone or at any of our banking centers. 

Click here for instructions on ordering checks .

 
What types of Checking Accounts does Comerica offer?

Comerica offers a variety of checking account options to meet the diverse needs of our customers. We have accounts geared toward individuals, small business entrepreneurs, and large corporations. Check out our side-by-side comparisons to pick the type of account best suited for you and your needs.

 
Where should I mail deposits for my Comerica checking or savings account?

All customers outside of Florida should mail their deposits to the following address:
Comerica Bank
PO Box 2249
San Jose CA 95109-2249

Florida residents should mail their deposits to:
Comerica Bank
1675 North Military Trail, 6th Floor
Boca Raton FL 33486

 
What is my routing number?

Routing number vary by market. Click here for your routing number.

I have a question about my Direct Express Card

For Direct Express inquiries, please call 888-741-1115.

Customer Protection
How can I protect against identity fraud?

Minimize your risk by managing your personal information wisely and cautiously:

  • Never provide personal information in response to an unsolicited request
  • If you are unsure whether a contact is legitimate, contact the financial institution yourself
  • Never give or send your password to anyone
  • Review your online account activity regularly
  • Change your password every 30 days
  • Always log off from your online banking session
  • Shut off/disconnect your computer from the Internet when not in use
  • Don't download files sent to you by strangers or click on hyperlinks from people you don't know as they may capture your personal information from your computer
  • Update virus protection
  • Keep your browser current by installing updates and patches
How do I know that my online transactions are secure?

Comerica uses Internet technology, supported by the outside companies with which we work, to make online banking secure and to protect your personal information. We always require an ID and password to access your accounts. You can also help maintain the security of your banking information by following the suggestions in the Individual Security Enhancements section. (Click on the Security link in our footer.)

How does identity theft happen?

Identity theft occurs a number of ways, including when someone obtains your personal information (Social Security Number, credit card numbers, etc.) and then uses it to fraudulently apply for credit, make purchases, and/or withdraw money from your bank accounts, seriously jeopardizing both your financial health and your credit standing.

How can I tell if I’m a victim of identity theft?

If an identity thief is opening credit accounts in your name, these accounts are likely to show up on your credit report. To find out, order a copy of your credit reports. Once you get your reports, review them carefully. Look for information from companies you haven’t contacted, accounts you didn’t open and debts on your accounts that you can’t account for. Check that information, like your Social Security Number, address(es), name or initials, and employers are correct. If you find fraudulent or inaccurate information, get it removed. Continue to check your credit reports periodically, especially for the first year after you discover the identity theft, to make sure no new fraudulent activity has occurred. 

Visit the Federal Trade Commission (FTC) site at www.consumer.gov/idtheft for more information.

How do I know if an e-mail or phone call is “phishy”?

If the e-mail you receive is unsolicited and from a company with which you do no business, you should suspect it is a scam. If you receive an unsolicited e-mail from a company you do hold an account with, you should suspect it is a scam if it asks for personal information the company should already have on file. Legitimate companies should NEVER ask for personal data by e-mail.

If you are still not sure about the legitimacy of an e-mail, call the company at a phone number you know to be accurate.

How do phishers get someone's email address?

Phishing emails are essentially dangerous spam. Spammers utilize a variety of techniques to gather email addresses—websites, newsgroups, guesswork, and list trading. These are the same methods used by phishers.

How should I report a phishing attack?

Many companies that have been spoofed have an email address to which you can send emails you receive. If you believe you’ve received a Comerica phishing email, forward the email to Comerica at ReportFraud@comerica.com.

Is online banking still safe despite phishing and pharming?

Online banking is safe and effective way to manage your money; however, just as you would not share your financial information with a stranger who knocked at your front door, so should you be guarded when online. Treat unsolicited emails asking for information with extreme caution and do not click on links within emails.

Go to the Web address you know to be accurate and confirm that the sites you are viewing are secure—shown by a padlock in the bottom right corner or “https” at the beginning of the Web address. Also, make sure your computer’s security software is current and that you have downloaded the most recent updates.

What can I do to help prevent identity theft?

Visit our Consumer Protection Resource Center's “Common Fraud Scams” section for helpful tips.

What does Comerica do to protect me from identity theft?


Comerica has always placed a high priority on protecting the personal information you provide us. We are proud of the trust our customers have placed in us for more than 150 years. Comerica collects and uses personal information for business purposes and our commitment is to continue to protect your right to privacy, even beyond the laws and regulations that protect you. 

See Comerica’s Privacy Policy for more information.

What is Phishing, Spoofing, or Pharming?

Visit our Consumer Protection Resource Center's “Common Fraud Scams” section for helpful tips.

What should I do if I have given personal information to phishers?

Act immediately. Contact your bank and the companies you deal with and make them aware of the problem as well. Check your bank and credit card statements and contact any of the credit reporting agencies such as Experian®​​​​​​​​​​​​​​​​​​​​​​​​, Equifax®​​​​​​​​​​​​​​​​​​​​​​​​, or Transunion®​​​​​​​​​​​​​​​​​​​​​​​​ if appropriate (visit the Notify Credit Agencies page for more information). Change all of your online user names and passwords associated with your personal accounts.

Experian is a registered trademark of Experian Information Solutions, Inc. or its affiliates.
Equifax is a registered trademark of Equifax, Inc.
TransUnion is a registered trademark of TransUnion LLC.

What should I do if my identity has been stolen?

If you suspect that you are a victim of identity theft (e.g. you notice unauthorized transactions on your credit card or bank statements or responded to fraudulent e-mails), it is important to act as quickly as possible to minimize the damage to your finances and your credit standing. Contact your bank, credit card companies, and any of the three credit bureaus and make them aware of the problem. You only need to contact one of the three companies to place an alert. The credit bureau you call is required to contact the other two.


If you are a Comerica customer, take the following steps: Contact Comerica’s identity theft resources at 877.881.8955. This call will alert us of potential fraud and prompt us to close your account if needed.

Where did the term “phishing” come from?

The term phishing (FISH-ing) was coined because thieves are fishing for your personal financial information. They send out thousands of lures and hook only a few victims. The “ph” comes from a common hacking term.

Why do legitimate websites get phished?

Fraudsters send out phishing emails pretending to be legitimate sites including banks, government agencies, online auctions, etc. They are trying to obtain personal information so they can use it to their benefit.

How can I know if I have downloaded a virus or “Trojan Horse”?

Some phishing attacks use viruses and/or “Trojan Horses” to install programs called “key loggers” on your computer. These programs capture and send out any information that you type to the phisher, including credit card numbers, user names and passwords, Social Security Numbers, etc. If this happens, it’s likely you may not be aware of it until you notice unusual transactions on your account.

To minimize this risk you should:

  • Install and/or update anti-virus and personal firewall software,
  • Update all virus definitions and run a full scan,
  • If your system appears to have been compromised, repair it and then change your password again, since you may well have transmitted the new one to the hacker, and
  • Check your other accounts. The fraudsters may have helped themselves to many different accounts: PayPal, your email ISP, online bank accounts, online trading accounts, other e-commerce accounts and everything else for which you use online passwords.

What should I do if I receive a lottery “check” in the mail?

Do not send any money. Report it to the Postal Service.

Online Account Opening
How does Comerica use my personal information when opening an account online?

We need to secure your personal information to meet Federal and State requirements. Once you are enrolled, we use this information to verify account ownership to ensure secure online access to your data.

How secure is online account opening?

When you apply for an account online, you provide personal information that is necessary for us to process your application. To ensure that your information remains confidential, it is sent to us in a "secure session".

The exchange of information over the Internet is encrypted. This means the information is scrambled in such a way that it cannot be read by anyone other than you and Comerica. This is accomplished by using the Secure Sockets Layer (SSL) protocol. Secure Sockets Layer protects your information through a browser like Microsoft® Internet Explorer®, that supports 128-bit encryption. The browser actually does all the encryption and Secure Sockets Layer works for you, behind the scenes. You know it is working when you see the key or the lock (in the locked position) appear on your browser window.

If you’d like to learn more about Comerica’s security measures, click on the “Security” link located in the footer of each of our comerica.com web pages.

Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.

What happens after I submit my application and it is approved?

Within 7-10 business days after the account is opened and funded, you’ll receive a Welcome Kit containing:

A welcome letter which includes how to order checks and the address to mail deposits

Five (5) starter checks

Two (2) deposit slips

Product information on Direct Deposit, Comerica Web Banking® and Comerica Web Bill Pay®.

Items contained in the Welcome Kit may vary based on account type.

How do I make an opening deposit?

You may make an opening deposit by:

Sending us a check, money order, or cashier’s check

Making an electronic transfer from any of your other Comerica bank accounts or another financial institution

Direct deposit (from your place of employment)

If sending a check, mail to:

Comerica Bank

Mailcode 2325

PO Box 75000

Detroit MI 48275

What if I change my mind after I apply?

There is no need to worry. Stop by a local banking center, or call one of our customer service representatives for assistance. We will be happy to help you.

How soon will I be able to access my new account?

Once we receive your account signature cards, it may be an additional 2 or 3 business days before you will receive an acknowledgement that the account is officially opened.

Do I need to be a US resident to apply online?

Yes. Additionally, applicants in any of the 50 states can open an account. 

What accounts can be opened through Online Account Opening?

The following types of accounts may be opened through Online Account Opening:

Retail Checking, Savings or Money Marketing Investment accounts

Fixed Rate CDs

Product offers may change at any time.

How long will it take to complete an online application?

You could complete an application and initiate the funding for your new account(s) in less than 10 minutes.

What information do I need to complete an application?

All applicants and co-applicants must be U.S. residents at least 16 years of age and must have a valid U.S. driver's license or state-issued ID card. Applicants with other forms of identification (e.g., military ID cards, Matricula cards, etc.) cannot open accounts online, please visit one of our banking centers to open your account. Applicants will need the following:

Social Security or Tax ID Number;

U.S. Driver’s License, U.S. Passport or State issued ID;

Information about any loans or mortgages that you may have to help us confirm your identity;

For electronic funds transfer (ACH), you will need your current bank account and routing numbers;

If applying for a joint account, you will need the Secondary Applicant’s name, Social Security or Tax ID Number, and Date of Birth.

You will also need a printer to print a signature card later in the application process. It is also advisable to print your Applicant ID Number when you receive it and to print a copy of your completed application. Throughout the application process, additional information may be requested. 

Adobe® Reader® Version 10 or above required. 

It is not advisable to complete the online account opening application from a public computer. 

Adobe, Acrobat, and Reader, are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Can I begin my application and return at a later time?

Yes. Simply save your application and document your Applicant ID Number so that you may log on at a later time by visiting https://www.comerica.com/myapplication and selecting “Return to a pending application.” Note: Application will remain active for 30 calendar days.

How can I fund my new account?

Applicants can either fund their new account through an electronic funds transfer (ACH) or a paper check. If the applicant uses electronic funding, an electronic funds transfer is used to debit their funding bank account after the account is validated through the system.

Are there minimum opening deposit requirements?

Yes.The minimum opening deposit requirements are as follows:

Checking, Savings and Money Market Investment Accounts: $50.00

CDs: $1000.00

Will I get the same interest rate and APY I saw on Comerica.com when I applied?

The interest rate and APY will be based upon the day your account is funded.

Whom can I contact with questions?

Comerica Customer Service is happy to assist with any questions. We can be reached at 800.501.9652.

What is the mailing address for my signature document?

Comerica Bank

Mailcode 2325

PO Box 75000

Detroit MI 48275

Comerica Web Banking(r)
How do I log in to Comerica Web Banking?

From the right side of the Comerica.com homepage, enter your User ID and Password in the Comerica Web Banking section and click the Login button.

What is the fee for Comerica Web Banking?

There is no charge for Comerica Web Banking.

What are the minimum/recommended system requirements?

Operating System

Minimum: Windows 7 or Mac OSX

Recommended: Use a supported and up to date Windows or Mac Operating System

 

Browser

Minimum: Internet Explorer 9

Recommended: Use a supported and up to date Windows or Mac Browser

 

Windows and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.

Macintosh, Mac, and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.

What if I need to upgrade my browser?

Go to your specific browser’s download site for upgrade information.

How do I log in for the first time?

From the Comerica Web Banking website, click on the First Time User text link. The link will take you to the first Setup page to verify account ownership, then establish your new User ID and password.

Can I change my User ID and Password?

Yes, click the Self Service tab and select Change My Password/User ID.

How much account history is available?

The last 6 months of history is available to view on Comerica Web Banking. If you need additional history, the last 2 years of eStatements are also available.

What is the difference between Pending Transactions and Posted Transactions?

The transactions listed in the Pending Transactions section have been received by the bank, but have not posted to your account yet. Examples include direct deposits, electronic bill payments and debit card transactions. Transactions listed in the Posted Transactions section have been posted to your account.

Can I view images of my canceled checks and deposit slips?

Yes. Go to the Account History page and click the check icon that displays in the description field. An image of the front and back of the item will display in a separate window. Deposit slip images are not available for Statement Savings accounts or any deposits made through an ATM or lockbox.

Can I view images of the items included in my deposit?

No, only the actual deposit slip can be viewed.

How do I print images?

Click the print button to print the image.

Can I download images to my PC?

Right click (or control + click on Mac) on the image to save a copy.

What is the cutoff time for Comerica Web Banking funds transfers?

Funds Transfer cutoffs are as follows:

Transfers completed before 10:30 p.m. ET (12:00 a.m. ET for California customers) on a business day will post that same business day.

Transfers completed after 10:30 p.m. ET (12:00 a.m. ET for California customers) on a business day will post the following business day.

Transfers done on a non-business day will post the following business day.

Transfers will display immediately in your Pending Transactions.

Transfers will be immediately available via the ATM.

How do I add more accounts to Comerica Web Banking?

Click the Self Service tab, then click Add Accounts to add additional Comerica accounts to Comerica Web Banking. Eligible accounts are Checking, Savings, MMIA/BMMA, CD, IRA and Home Equity Flexline® (HELOC) accounts. Accounts are typically available the next business day.

Can I use Comerica Web Banking with any financial management software packages?

Yes, you will be able to download account history to Quicken® (version 2002 or higher), and Microsoft® Excel®.

Quicken is a trademark of Intuit, Inc., registered in the United States and other countries.

Microsoft and Excel are registered trademarks of Microsoft Corporation in the United States and/or other countries.

How do I pay bills through Mobile App?

Log into your Comerica Mobile Banking account, choose Payments and then choose Make a Payment.

What accounts can I view using Comerica Web Banking?

Using Comerica Web Banking you are able to view accounts that you are a signer on, including: Checking, Savings, Time Deposit, Home Equity Loan, Installment Loans and Individual Retirement Accounts. What if accounts are not displayed on my account list?

Log into Comerica Web Banking.  Then choose Self Service, then Add Account(s) under the Preferences section.Enter Answer Here

What information can I see about my accounts on my Comerica Web Banking?

Comerica Web Banking provides account balance, transaction history, account statements and bill payments made through Comerica Web Banking.

Why can't I see my transaction history beyond the last 180 days?

Your transaction history is maintained on our systems for a 180-day period. As a Comerica Web Banking user, you can obtain a copy of your prior month’s transaction history beyond the last 180 days, log in and select E Statement at the top to view prior statements.

Do you offer online banking?

Yes! Comerica offers Comerica Web Banking to view your accounts online.

Do you offer mobile banking?

Yes!  Comerica offers mobile banking when you sign up for Comerica Web Banking.

Can I make deposits through my phone?

Yes!  Comerica offers Click&Capture Deposit® when you sign up for Mobile Banking through Comerica Web Banking.

Do you offer text banking?

Yes!  Comerica offers Text banking when you sign up for Mobile Banking through Comerica Web Banking.

How much does it cost to use Bill Pay?

Comerica Web Bill Pay pricing varies.  Sign up today!

How will I know when my eStatement is available?

An email notification is sent to the email address on file when a new eStatement is available.

How do I change my account nickname?

Log into Comerica Web Banking.  Choose Self Service, and click on Manage Account Preferences under the Preferences section.

How do I change my Security Questions?

Log into Comerica Web Banking.  Choose Self Service, then click on Manage Security Questions and Answers under the Preferences section.

How do I change or cancel my scheduled Bill Payment?

Log into Comerica Web Banking.  Choose Bill Pay, then cancel or change the payment.

How do I change the nicknames of the accounts that are displayed in Text Banking?

Log into Comerica Web Banking.  Choose Mobile Banking, and then click on My Accounts.

How can I change my Online ID and Password?

How can I change my Online ID and Password?

You can change your Online ID and Password by logging into Comerica Web Banking.  Choose Self Service, and then click on Change my Password/User ID under the Preferences section.

How can I reset my Comerica Web Banking password?

You can reset your Comerica Web Banking password by clicking the ‘Forgot Password?’ link on the Comerica Web Banking log in page.

How do I turn off eStatements?

Comerica Web Banking users can log in, select E Statement at the top, and then choose Resume Paper Statements.

How do I sign up for Comerica Web Banking?
  • Apply online for Comerica Web Banking
  • Visit your local banking center
  • Call Customer Service at 888-444-9876
What should I do if my email address or mobile number changes?

Log into Comerica Web Banking.   Choose Self Service, and then click on Update E-mail and Phone under the Preferences section.

Do you offer Online Banking with Quicken?

Yes!  Click here for more information.

Do you offer Online Banking with QuickBooks?

Yes!  Click here for more information.

Comerica Web Bill Pay(r)
What is the fee for Comerica Web Bill Pay?

There is no monthly fee for Comerica Web Bill Pay for Comerica Platinum Circle Checking®, Rich Rewards® Checking, and Premier Checking package accounts. In addition, there is no monthly fee for Access Checking customers with direct deposit. Access Checking customers without direct deposit, receive the first 12 months of Comerica Web Bill Pay for no monthly service charge. After 12 months, Comerica Web Bill Pay is just $6.95 per month.

 

Comerica Web Bill Pay®

How does Comerica Web Bill Pay work?

Comerica Web Bill Pay consists of two basic steps:

Set up your bills

Schedule payments

 

When you first begin, set up your biller list (billers to whom you want to make payments). Some companies can also send e-bills. All of your billers are listed on the Pay Bills Tab, where you can quickly schedule payments.

When you make a payment, you specify the date that you want the biller to receive the payment. Bills can be scheduled for payment within 1 to 4 days, depending on the biller. Comerica Web Bill Pay determines whether a payment is sent electronically or by check, based on whether the biller accepts electronic payments and other guidelines.

After a payment is scheduled, it appears in Pending Payments. After the payment is processed, it will appear in Recent Payments. The biller receives your payment on the payment date you specified and credits your account.

How do I cancel Comerica Web Bill Pay?

Service cancellation requires a personal call. Refer to the Contact Us page for appropriate contact information.

 

Before you cancel your service, note the following:

Scheduled payments, including repeating payments, are not paid.

Processing payments are paid.

Wait until all of your scheduled payments are processed before you cancel your service. If you let your scheduled payments process, then you won't have any outstanding payments that you can't view or inquire about after you cancel.

Your billers are notified to stop sending e-bills. Processing may take a few days; so until you begin receiving paper bills, please contact the payee directly about your payment amount and payment due date.

After canceling your service, make all payments manually (via check by mail or other means)

If you decide to use Comerica Web Bill Pay again, you will have to re-enroll.

How secure is my bill payment and personal information?

Comerica Web Bill Pay uses several methods to ensure that your information is secure:

SSL: Comerica Web Bill Pay uses SSL (Secure Sockets Layer), which ensures that your connection and information are secure from outside inspection.

Encryption: Comerica Web Bill Pay uses 128-bit encryption to make your information unreadable as it passes over the Internet.

Automatic Sign Out: In addition, Comerica Web Bill Pay automatically signs you out of a session if you are inactive for a predefined number of minutes (usually ten minutes). It is best if you sign out immediately after you are finished scheduling and making payments.

ATM/Debit Card
Why do some merchants require PINs for purchasing, instead of signature, or vice versa?

Every merchant is allowed to setup their terminal under their own guidelines. Regardless of transaction processing (i.e. PIN or signature purchase), your primary checking account linked to your card will still be debited. Remember, a PIN transaction is more secure because only you know your PIN.

Can I use my debit card at Costco?

Yes. Costco accepts any debit card, but you must use your PIN for purchases.

What if I forget my debit card or ATM card PIN?

For a Mastercard Debit Card or ATM Card with chip,  call 844-253-3042 or 646-817-9542 from outside
the U.S..

How can I activate my debit card?

Call 844-253-3042 to activate your card. If traveling internationally: call 844-253-3042 or 646-817-9542 from outside the U.S.

What if I lose my debit card or it is stolen?
Call 800-572-6620 right away to report your card lost. Assistance for lost or stolen cards is available 24/7. From outside the U.S., call 734-632-5181.
I’m planning to use my Debit or ATM card while traveling (domestically or internationally) Should I notify you of my travel plans?

Yes, contact our Card Service team at 800-572-6620 to add travel notes to your Comerica Debit/ATM card while traveling domestically or internationally. This will reduce the chance that your card activity will be interrupted while traveling.

How can I request a debit card?

If you already have a Comerica checking or savings account, apply for a new card online. To apply for a new consumer checking or savings account with a debit card, click here.
OR
Call 800-572-6620 to open a card over the phone
OR
Visit your local banking center

Does my debit card have a daily purchase/withdrawal limit?

Yes. This will depend on the type of checking or savings account  you have linked to your card. The Daily Purchase and Withdrawal Limits Table can be found in Section 7 of the Business and Personal Deposit Account Contract. Visit your local banking center to discuss your options or contact our Card Service team at 800-572-6620.

Is it possible to increase the limit on my ATM or debit card so I can make a large purchase?

Yes, in many cases. Please contact our Card Service team at 800-572-6620.

What is the maximum amount of money I can withdraw from an ATM?

This will depend on the type of checking or savings account you have linked to your card. The Daily Purchase and Withdrawal Limits Table can be found in Section 7 of the Business and Personal Deposit Account Contract.

Visit your local banking center or 

Call Customer Service
Eastern: 800-266-3742
Central:  800.925.2160
Mountain/Pacific: 800.522.2265

Are there fees for using a non-Comerica ATM?

This will depend on the type of checking or savings account you have linked to your card.  

Please refer to the Business and Personal Deposit Account Contract for additional fee information.

For some, withdrawals and transfers from ATMs at other financial institutions are assessed a fee. You may also be charged a fee by the ATM operator or any network used.

What if the ATM does not return my card or I leave my card in the ATM?

Visit your local banking center or

Call Customer Service
Eastern:  800.266.3742
Central:  800.925.2160
Mountain/Pacific: 800.522.2265

How do I change my ATM or debit card PIN (Personal Identification Number)?
For a Mastercard Debit Card or ATM Card with chip,  call 844-253-3042 or 646-817-9542 from outside the U.S..
I see purchases on my account statement that I did not make. What should I do?

Contact our Card Service team at 800.572.6620 right away to report the problem; our team will close your card to prevent any further fraudulent transactions. This service is available 24/7.

Why is there a pending transaction on my account?

When you use your card, an authorization first verifies that you have sufficient funds in your account to cover the transaction. Then, when the transaction is approved, a hold or a temporary authorization is placed on the funds in your account. The hold instantly reduces the amount you can spend on your card, to prevent overdrafts. The amount that is left available for spending is called your available balance.

Hotels, restaurants and car rental agencies may place a temporary authorization or hold that is an estimate of the final bill. This policy is imposed by some merchants, not by Comerica. When the transaction posts to your account, the merchant will only take the exact amount of the purchase. Restaurant purchases usually match the correct amount in a day or two.  For hotels and car rentals, the merchant is expected to finalize the posting within 6 days from the date of the transaction.

How do I link my account so I will have access to it when I go to an ATM or want to make a purchase?

To link an account on your Comerica Debit Card or ATM Card, call 800.572.6620.

Why was my card declined?

There are a number of reasons your card could be declined:

  1. Check your balance on Web Banking or by calling 800.572.6620 to make sure you have enough funds available to cover the purchase.

  2. Have you activated the card and selected a PIN?

  3. Did you receive a call, text or email from Comerica for suspect transactions? If so, your card may have been temporarily blocked for your protection until we verify that you authorized the transactions.

  4. Is the card cracked or damaged? If so, it will have to be replaced.

Our Card Service team would be happy to review your account to determine the cause of the decline. They can check your daily spending limits and help get your card working. Call 800.572.6620.

How do I locate the closest ATM?

Open your Comerica Mobile Banking app and choose ATM/Banking Center Locator on the log in screen
OR
Visit our online banking center locator or

Call Customer Service
Eastern: 800.266.3742
Central: 800.925.2160
Mountain/Pacific: 800.522.2265

How do I report a problem that I had at an ATM?

To report any problem, visit your local banking center
OR
Call Customer Service
Eastern: 800.266.3742
Central: 800.925.2160
Mountain/Pacific: 800.522.2265

How do I transfer funds at an ATM?

You must have at least two accounts linked to your Debit or ATM Card. The screens on the ATM will walk you through the process, giving you the available accounts to take the funds from and the accounts into which you want to transfer the funds. If you want, you can also create “nicknames” for your accounts so you don’t need to recognize accounts by the account number. To link another checking or savings account to your card, contact our Card Service team at 800.572.6620 during regular business hours only or visit your local banking center.

Can I deposit coins at the ATM?

Coins are not accepted at the ATM. Please take coin deposits into your local banking center.

Can I deposit foreign checks or foreign currency into my account at an ATM?

Yes, foreign checks or foreign currency (no coins) can be deposited into your account at an ATM. Additional processing time may be required. Please visit your local banking center for additional information.

What should I do if I do not get a receipt for my deposit?

Visit your local banking center or

Call Customer Service
Eastern: 800.266.3742
Central: 800.925.2160
Mountain/Pacific: 800.522.2265

How do I use an ATM safely?

Click here for tips on Protecting Your ATM and Debit Card.

How can I get cash back with my purchase?

At many merchants (like groceries, pharmacies and retailers), you can request cash back when you make a purchase that is authenticated with your PIN. The terminal will ask you if you want cash back. Each merchant will set different amounts available for cash back, typically between $10 and $100. Once you complete the transaction, the cashier will give you the cash with your receipt. It’s fast, convenient and no need to make an extra stop at the bank or an ATM!

Account Information
How do I find my account number?
  • Locate at the bottom of  your check
  • Your account number can be found on your Comerica statement.  If you have set up Comerica Web Banking, log in and select E Statement at the top to view your statement.
  • Visit your local banking center.
How do I check my account balance?

There are numerous ways you can check your account balance:

  • Log into Comerica Web Banking.
  • Log into the Comerica Mobile Banking app on your phone
  • Call our automated telephone system:
    - Eastern:  800-266-3742
    - Central:  800-925-2160
    - Mountain/Pacific:  800-522-2265
  • Visit your local banking center
How do I contact customer service about my account?

For existing account information, including balance and transaction history, or to transfer funds between accounts, call our automated telephone system:

  • Eastern:  800-266-3742
  • Central:  800-925-2160
  • Mountain/Pacific:  800-522-2265
How do I close my account?
  • Visit your local banking center, or
  • Call our sales department:
    - Eastern:  800-292-1300
    - Central/Mountain/Pacific:  800-589-1400
I just got divorced, how do I update my accounts?

Visit your local banking center to update your accounts.

I just got married, how do I update my accounts?

Visit your local banking center to update your accounts.

Can I view my business and personal accounts together?

Visit your local banking center to discuss viewing both business and personal accounts together.

How can I re-order checks?

Click here for check ordering options. 

How can I request to change my address?
  • Visit your local banking center.
  • Request a change of address by logging into Comerica Web Banking.  Then choose Self Service, then Change Address Request under the Services section.
Where can I get a copy of my account statement?
  • Get a copy of your account statement by logging into Comerica Web Banking.  Then select E Statement at the top to view 24 months of prior statements.
  • Visit your local banking center.
What do I do if the deposit I made does not match my receipt?
  • Visit your local banking center.
  • Call customer service:
    - Eastern:  800-266-3742
    - Central:  800-925-2160
    - Mountain/Pacific:  800-522-2265
When are deposited funds to my account available?

Deposit availability varies, click here for details.

How can I request to stop a paper check?
  • If you are a Comerica Web Banking user, log into Comerica Web Banking.  Choose Self Service, then click on Request to Stop a Paper Check under the Services section
  • Visit your local banking center
  • Call customer service:
    - Eastern:  800-266-3742
    - Central:  800-925-2160
    - Mountain/Pacific:  800-522-2265

 

Certificate of Deposit (CD)
Do you offer Certificate of Deposit (CD) accounts?

Comerica offers an array of CD products.  Click here for more information.

IRA
Do you offer Individual Retirement Accounts (IRA)?

Yes, click here for more information.

Consumer Loans
What kind of Consumer loans do you offer?

Comerica offers an array of Consumer loan products.  Click here to see what we offer.

Savings
Do you offer savings accounts?

Comerica offers an array of savings products.  Click here for more information.

ATM/Debit Card - Card Compromise Text or Email Messages
Why did I receive a text or email from Comerica regarding a card compromise?
  • If you've received a notification from us, it means that information (your card number, name, expiration date, etc.) may have been obtained by an unauthorized source and is at risk of being used fraudulently.
  • The purpose of the message is to notify you that a replacement ATM or Debit card has been mailed and your current card will close in approximately 10 days.
  • Comerica Bank sends card compromise text alerts and/or emails to ATM or Debit card customers who have valid cell phone numbers and email addresses on file. 
Does this mean there was fraud on my ATM or Debit card?
  • This does not necessarily mean that fraudulent activity has occurred on your account.  However, Comerica Bank has taken the necessary precautions to protect your account(s) by reissuing you a new Comerica ATM or Debit card.   
  • As a reminder, it is a good practice to review your bank accounts regularly.  If you suspect suspicious activity, contact us immediately at 1-800-572-6620. 
When will I receive my new Comerica ATM or Debit card?

Your new Comerica ATM or Debit card will arrive in approximately 5-7 days after the text alert or email was sent.

Is there anything I need to do?
  • Watch for your new Comerica ATM or Debit card to arrive in a plain white envelope.  You can continue to use your current card until your new card arrives.
  • Once received, activate your new card and destroy your old card.
  • To activate, you can either use your current PIN to make a PIN-based ATM or purchase transaction or you can call the number on the card sticker to activate.
  • Your old card will be deactivated when your new card is activated or within 10 days of the text alert or email, whichever comes first.
Will my new card have a different card number and expiration date?
  • Yes, to protect your account.
  • Please note: If you have any recurring or automatic payments that are charged to your card, notify those merchants of the change in your card number to avoid any disruption in service.
Do I need to pick a new PIN?

No, your current PIN will transfer to your new card.

I do not want to receive card compromise text alerts and/or emails. How can I stop them?
  • You can opt out of the text alerts and emails by following the instructions in the message to unsubscribe.
  • If you’ve already deleted the original text, call 800-572-6620 for assistance.
What happens if I find an unauthorized purchase on my statement or in Web Banking?

Contact us immediately at 1-800-572-6620.  Rest assured you are protected under Mastercard’s Zero Liability1

How do I know if the text alert or email is a valid message from Comerica Bank?

If you have concerns with the validity of the message, contact us at 1-800-572-6620.

I have more questions, who should I call?

Our Customer Contact Center team can be reached at 1-800-572-6620.

1Certain restrictions apply. For details about Zero Liability protection, visit mastercard.com/zeroliability.