Customer Service Telephone Numbers

	Telephone	Self Service Phone System (IVR)	Hours
Eastern Time Zone	800.266.3742	24 Hours a Day	M-F 8:00 am - 8:00 pm ET
Central Time Zone	800.925.2160	24 Hours a Day	M-F 7:00 am - 7:00 pm CT
Mountain/Pacific Time Zone	800.522.2265	24 Hours a Day	M-F 8:00 am - 6:00 pm PT
Hearing Impaired	TDD 800.822.6546	24 Hours a Day	M-F 8:00 am - 8:00 pm ET

Other Important Contact Information

	Telephone	Hours
Online banking customer service, including: Comerica Web Banking® Comerica Wealth Connect	888.444.9876	M-F 8:00 am - 9:00 pm ET
Sales inquiries	800.589.1400	M-F 8:00 am - 9:00 pm ET
Call for assistance with your home equity line of credit, fixed equity loan, personal line of credit, or consumer installment loan.	855.451.9201	M-F 7:00 am to 7:00 pm CT
Request information or notify us of an error regarding your consumer loan account by sending a written request/ notice.	Comerica Consumer Loan Customer Service P.O. Box 71203 Philadelphia, PA 19176	M-F 7:00 am to 7:00 pm CT

Lost or Stolen Card or Checks?

Report Lost of Stolen items.

IVR Enhancements

Raising expectations means constant improvement. Last December, we launched a new, natural speech interactive voice response (IVR) system. You spoke, and we listened to your valued feedback!

Here's a few tips to get you started

You'll need your account number and a personal access code.

• If you don't have a personal access code, the system will automatically help y ou set one up on you first call.

Tell us what you want in two or three words

• After the system asks, "How can I help you?", simply repond with a short command such as "transfer funds," "reset my password" or "hear my transactions."
• The system will walk you through next steps.
• The key is waiting until the system is done speaking before you respond.

Heres a few of the most popular commands

• account balance
• transfer funds
• transaction history
• stolen debit card
• stop a check
• lost debit card 
• add travel notes
• unrecognized transactions
• reset my password or reset my online banking password
• card fraud

Look for updates throughout the year outlining major improvements to the IVR as we continue to raise your expectations of what a bank can be.