Customer Support
Available 24/7
Automated voice systems are available to get your account balance, transfer funds, stop a check and more, without waiting.
Mon-Fri: 8:00 a.m. - 9:00 p.m. ET
Sat: 8:00 a.m. - 5:00 p.m. ET
For Personal, Small Business & Commercial Banking customers, speak with a support specialist during these times.
Available 24/7
+1-734-632-5181
For use outside of the US and Canada, also available 24/7
To report lost or stolen cards, or to get information, please use the numbers above or contact your local banking center.
866-486-1015
Personal Credit Cards
866-486-1017
Business Credit Cards
Mon-Fri: 8:00 a.m. - 9:00 p.m. ET
Contact Elan’s Cardmember service 24/7 to report a lost or stolen card or for questions about your account.
To apply for the right Comerica Credit Card for you, please contact your local Comerica banking center or call 800-266-3742 to speak with a support specialist.
To order checks, please visit our Comerica Check Order page.
Mon-Fri: 8:00 a.m. - 8:00 p.m. ET
For Comerica Business Connect or Treasury Management support, please call the Treasury Management Relationship Center or contact your Comerica Treasury Management Representative.
Loan Assistance
Consumer Loans
855-451-9201
For questions regarding an existing Consumer Loan
Mon-Fri: 7:00 a.m. - 7:00 p.m. ET
For a new Mortgage or Mortgage Refinance application, please visit your local Comerica banking center or call a Mortgage Loan Specialist at 800-867-5188.
For a new Home Equity Line of Credit application, you can Apply Online to get started, or locate a Comerica banking center near you.
855-770-7841
For Disaster Assistance related to an existing Consumer Loan
Mon-Fri: 8:00 a.m. - 5:00 p.m. ET
To request information or notify us about an error regarding your consumer loan account, send written notification to:
Comerica Consumer Loan Customer Service
P.O Box 71203
Philadelphia, PA 19176
Business Loans
For questions or assistance regarding your existing business loan, please contact your local Comerica banking center or assigned Relationship Manager.
For an application on a new Business loan, please contact your local Comerica banking center.
- Working capital lines of credit
- Term loans
- SBA loans
- Commercial real estate loans
- Letters of credit
- Equipment financing
Comerica offers two ways to safely and securely use the Interactive Voice Response (IVR) system:
- Enroll in Comerica VoiceSafeTM, an advanced authentication system for a more secure telephone banking experience. Click here to learn more.
- Set up a 6-digit personal access code (PAC) to use the IVR via touch-tone.
Self-guided information
We offer a natural speech interactive voice response (IVR) system and Comerica VoiceSafe option that can assist you with our most requested services, available 24 hours a day, 7 days a week! These options can reduce your wait time and are safe, secure and simple to use.
Tips to use the IVR and Comerica VoiceSafe:
- Speak to the system and tell us how we can help you today.
- After the system asks, “How can I help you?”, simply respond with a short command such as “transfer funds,” “reset my password” or “hear my transactions.”
- The system will walk you through next steps.
A few of the most used commands:
- account balance
- transfer funds
- transaction history
- stolen debit card
- lost debit card
- add travel notes
- card fraud
- stop a check
- unrecognized transactions
- reset my password or reset my online banking password
Consumer Complaint: Contacting Comerica Bank
Comerica Bank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:
By Mail:
Comerica Bank
Corporate Quality Process Department - MC 3232
PO Box 75000
Detroit, MI 48275
By Telephone:
Corporate Quality Process Department
313.222.3435
By Fax:
Corporate Quality Process Department
313.963.6347
Credit Report Disputes
Comerica may report information regarding your credit accounts with us to consumer reporting agencies. Comerica makes every effort to provide accurate information. However, if you ever need to dispute the accuracy of the information we have reported to a consumer reporting agency, please send your request to the following address:
By Mail:
Comerica Bank
Attn: Credit Report Disputes Area
PO Box 75000
Detroit, MI 48275-7240
Consumer Complaint Notice
Comerica Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Comerica Bank should contact the Texas Department of Banking.
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Telephone Number:
1.877.276.5554 (toll free)
Fax Number:
512.475.1313
E-mail Address:
consumer.complaints@dob.texas.gov
Website Address:
www.dob.texas.gov