Comerica Contact Information

Customer Service Telephone Numbers

  Telephone Self Service Phone System (IVR) Hours
Eastern Time Zone 800.266.3742 24 Hours a Day M-F 8:00 am - 8:00 pm ET
Central Time Zone 800.925.2160 24 Hours a Day M-F 7:00 am - 7:00 pm CT
Mountain/Pacific Time Zone 800.522.2265 24 Hours a Day M-F 8:00 am - 6:00 pm PT
Hearing Impaired TDD 800.822.6546 24 Hours a Day M-F 8:00 am - 8:00 pm ET

Other Important Contact Information

  Telephone Hours

Online banking customer service, including:

  • Comerica Web Banking┬«
  • Comerica Wealth Connect

M-F 8:00 am - 9:00 pm ET

Sales inquiries 800.589.1400 M-F 8:00 am - 9:00 pm ET
Call for assistance with your home equity line of credit, fixed equity loan, personal line of credit, or consumer installment loan. 855.451.9201 M-F 7:00 am to 7:00 pm CT
Request information or notify us of an error regarding your consumer loan account by sending a written request/ notice. Comerica Consumer Loan Customer Service
P.O. Box 71203
Philadelphia, PA 19176
M-F 7:00 am to 7:00 pm CT

Lost or Stolen Card or Checks?

Report Lost of Stolen items.

IVR Enhancements

Raising expectations means constant improvement. Last December, we launched a new, natural speech interactive voice response (IVR) system. You spoke, and we listened to your valued feedback!

Here's a few tips to get you started

You'll need your account number and a personal access code.

  • If you don't have a personal access code, the system will automatically help y ou set one up on you first call.

Tell us what you want in two or three words

  • After the system asks, "How can I help you?", simply repond with a short command such as "transfer funds," "reset my password" or "hear my transactions."
  • The system will walk you through next steps.
  • The key is waiting until the system is done speaking before you respond.

Heres a few of the most popular commands

  • account balance
  • transfer funds
  • transaction history
  • stolen debit card
  • stop a check
  • lost debit card 
  • add travel notes
  • unrecognized transactions
  • reset my password or reset my online banking password
  • card fraud

Look for updates throughout the year outlining major improvements to the IVR as we continue to raise your expectations of what a bank can be.