COVID-19 Information

For detailed information regarding personal, business, and wealth needs, please visit our coronavirus information page.

Customer Service Telephone Numbers

Other Important Contact Information

Lost or Stolen Card or Checks?

Report Lost of Stolen items.

IVR Enhancements

Raising expectations means constant improvement. Last December, we launched a new, natural speech interactive voice response (IVR) system. You spoke, and we listened to your valued feedback!

Here's a few tips to get you started

You'll need your account number and a personal access code.

• If you don't have a personal access code, the system will automatically help y ou set one up on you first call.

Tell us what you want in two or three words

• After the system asks, "How can I help you?", simply repond with a short command such as "transfer funds," "reset my password" or "hear my transactions."
• The system will walk you through next steps.
• The key is waiting until the system is done speaking before you respond.

Heres a few of the most popular commands

• account balance
• transfer funds
• transaction history
• stolen debit card
• stop a check
• lost debit card 
• add travel notes
• unrecognized transactions
• reset my password or reset my online banking password
• card fraud

Look for updates throughout the year outlining major improvements to the IVR as we continue to raise your expectations of what a bank can be.