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Report suspected fraud

To report a lost or stolen card:

 

Comerica Debit Card or ATM Card+
800-572-6620
If calling from outside of the U.S. or Canada, call 734-632-5181

Comerica Credit Cards issued by Elan Financial Services
866-486-1015

Home Equity Line of Credit Equity Access Card
855-451-9201

To report lost or stolen checks:

 

California and Arizona
800-522-2265

Texas
800-925-2160

Michigan, Florida and all other states
800-266-3742

Home Equity Line of Credit Equity Access Checks
855-451-9021

Report online scams

Cyber criminals use the internet to defraud consumers in a variety of clever ways. By simply opening an email attachment, accepting a fake friend request on a social networking site, or visiting a compromised,(e.g. infected) website you could be exposing your devices to privacy and security breaches.

If you feel your on-line account or computer has been compromised, contact Comerica Bank®.

​Comerica Web Banking® customers
​888-444-9876

Treasury Management customers​
800-852-3649

Comerica customers who suspect they are a victim of identity theft 
​877-881-8955

All other online issues can be reported to Customer Service at 800-266-3742.

Report email scams

Comerica is committed to safeguarding the privacy of your personal information. Comerica will never request personal information (e.g., Social Security number, account numbers, user IDs or passwords) via e-mail.

If you receive an e-mail that appears to come from Comerica and requests this type of information, do the following:

1. Do not click on the links or respond to the messages. By doing so, you may unwittingly download viruses or spyware that may cause you to be redirected to a fraudulent site, even when you type in a legitimate site, such as www.comerica.com.

2. Forward the e-mail to Comerica at ReportFraud@comerica.com.

3. If you feel your Comerica online information or personal computer has been compromised, contact Comerica’s Web Banking Department at 888-444-9876.

4. Delete the e-mail and check your computer for spyware or viruses by running antivirus software.

Report identity theft

If you suspect that you are a victim of identity theft, it is important to act as quickly as possible to minimize the damage to your finances and your credit standing.

1. Notify your creditor or financial institution of any identified unauthorized transactions on your account and ask to file a claim. If you are a Comerica customer, contact Comerica Bank at 877-881-8955, Monday – Friday, 8 a.m. to 8 p.m. ET.

2. Create an identity theft report by filing a complaint with the FTC at reportfraud.ftc.gov or 877.IDTHEFT (1-877-438-4338). Your complete complaint is called an FTC Affidavit. Take your FTC Affidavit to your local police or the law enforcement office located where the theft occurred, and file a police report. Don’t forget to keep a copy of the report for yourself.

3. Flag your credit reports by contacting one of the three nationwide credit reporting companies (Equifax, Experian, and TransUnion) and ask for a fraud alert or freeze on your credit report. An initial fraud alert is good for one year. As soon as one of the bureaus issues a fraud alert, the other two are automatically notified. Additionally, you should order a copy of your credit report and review the information carefully. If you see mistakes or signs of fraud, contact the credit reporting company immediately.

Agency Telephone Number Website
Equifax 888-548-7878 equifax.com
Experian 888-397-3742 experian.com
Transunion 800-916-8800 transunion.com

 

4. Contact the Social Security Administration if your Social Security card has been lost or stolen and you would like to request a (replacement) new card. Contact the Social Security Administration at 800-772-1213 or visit socialsecurity.gov.