Report Suspected Fraud

Lost or Stolen Cards and Checks

Report a lost or stolen card

Card Type	Telephone
Comerica Debit Card or ATM Card+ If calling from outside the U.S. or Canada	800.572.6620 734.632.5181
Comerica Credit Cards issued by Elan Financial Services	866.486.1015
Home Equity Line of Credit Equity Access Card	855.451.9201

Report lost or stolen checks
Stop by any Comerica banking center or call Comerica Customer Service using one of the following numbers:

Region	Telephone
California and Arizona	800.522.2265
Texas	800.925.2160
Michigan, Florida and all other states	800.266.3742
Home Equity Line of Credit Equity Access Checks:	855.451.9201

Report Online Scams

Cyber criminals use the Internet to defraud consumers in a variety of clever ways. By simply performing an action such as opening an email attachment, accepting a fake friend request on a social networking site, or visiting a compromised,(e.g. infected) website you could be opening yourself and your on-line devices to cybercrime.

If you feel your on-line account or computer has been compromised, contact Comerica Bank®.

Customer Type	Telephone Number
Comerica Web Banking® customers	888.444.9876
Treasury Management customers	800.852.3649
Comerica customers who suspect they are a victim of identity theft	877.881.8955

All other online issues can be reported to Customer Service at 800.266.3742.

Report Email Scams

Comerica is committed to safeguarding the privacy of your personal information. Comerica will never request personal information (e.g., Social Security number, account numbers, user IDs or passwords) via e-mail.

If you receive an e-mail requesting this type of information that appears to come from Comerica, do the following:

Do not click on the links or respond to the messages. By doing so, you may unwittingly download viruses or spyware that may cause you to be redirected to a fraudulent site, even when you type in a legitimate site, such as www.comerica.com.
Forward the e-mail to Comerica at ReportFraud@comerica.com.
Cease all online activity and disconnect the ethernet cable and or wireless connections.
If you feel your Comerica online information or personal computer has been compromised contact Comerica’s Web Banking Department at 888.444.9876.
Delete the e-mail and check your computer for spyware or viruses.

Report Identity Theft

If you suspect that you are a victim of identity theft, it is important to act as quickly as possible to minimize the damage to your finances and your credit standing.

1. Notify your creditor or financial institution of any identified unauthorized transactions on your account and ask to file a claim. If you are a Comerica customer, contact Comerica Bank at 877.881.8955, Monday – Friday, 8 a.m. to 8 p.m. ET.

2. Create an identity theft report by filing a complaint with the FTC at ftccomplaintassistant.gov or 877.IDTHEFT. Your complete complaint is called an FTC Affidavit. Take your FTC Affidavit to your local police or the police where the theft occurred, and file a police report. Don’t forget to get a copy for yourself.

3. Flag your credit reports by contacting one of the three nationwide credit reporting companies and ask for a fraud alert or freeze on your credit report. An initial fraud alert is good for one year. As soon as one of the bureaus issues a fraud alert, the other two are automatically notified. Additionally, you should order a copy of your credit report and review the information carefully. If you see mistakes or signs of fraud, contact the credit reporting company immediately.

Agency	Telephone Number	Website
Equifax	888.548.7878	equifax.com
Experian	888.397.3742	experian.com
Transunion	800.916.8800	transunion.com

4. Contact the Social Security Administration if your Social Security card has been lost or stolen and you would like to request a (replacement) new card. Contact the Social Security Administration at 800.772.1213 or visit socialsecurity.gov.