You receive an unsolicited phone call, email or computer pop-up warning that a virus or other malicious program has infected your device. The message urges you to immediately call a toll-free number or click a link to get technical help or security software. Scare tactics may be used to persuade you that your device is infected or your personal information is vulnerable. If you call or click, you are asked to pay for tech support or other services via credit/debit card, gift card, wire transfers or Zelle transactions. Alternatively, you may be asked to allow remote access to your device to run diagnostics tests, and your screen goes blank.

In this scam, the fraudster is trying to trick you into providing your personal and/or account information and may access your online banking account to conduct fraudulent transactions.

HOW TO AVOID BECOMING A VICTIM

  • Do not assume your caller ID correctly verifies who you are talking with; scammers can “spoof” a legitimate number to make it appear as if they are calling from that number – when they are not.
  • Comerica Bank will never contact you and ask for personal information, such as your account number, debit card number, or web banking user name and password. Nor will we ask you to read back security codes we sent via text or email.
  • Legitimate companies will not contact you by phone, email or text to tell you there is a problem with your computer or device.
  • Never allow remote access to your device from an unsolicited source.
  • Do not save your online banking credentials (user name or password) in your browser.
  • Keep all passwords, PINs and one-time passcodes a secret.

To learn more about fraud and cybercrimes, visit https://www.comerica.com/insights/comerica-bank/cyber-security-fraud/cyber-fraud-education.html

If you believe you have fallen victim to a scam that potentially impacts your Comerica account, contact us immediately using one of the methods below:

  • Call 1-877-881-8955, Monday-Friday, 8 a.m. to 10 p.m. ET, or Saturday, 8 a.m. to 5 p.m. ET.
  • Visit your nearest Comerica banking center, and speak with a representative in person.