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You receive an unsolicited phone call, email or computer pop-up warning that a virus or other malicious program has infected your device. The message urges you to immediately call a toll-free number or click a link to get technical help or security software. Scare tactics may be used to persuade you that your device is infected or your personal information is vulnerable. If you call or click, you are asked to pay for tech support or other services via credit/debit card, gift card, wire transfers or Zelle transactions. Alternatively, you may be asked to allow remote access to your device to run diagnostics tests, and your screen goes blank.
In this scam, the fraudster is trying to trick you into providing your personal and/or account information and may access your online banking account to conduct fraudulent transactions.
To learn more about fraud and cybercrimes, visit https://www.comerica.com/insights/comerica-bank/cyber-security-fraud/cyber-fraud-education.html.
If you believe you have fallen victim to a scam that potentially impacts your Comerica account, contact us immediately using one of the methods below: