Auto dealership businesses extend well beyond the showroom. These operations are the sum of various departments that all work together, from sales to financing to service. However, that level of interconnectedness can prove difficult in some respects. Managing disparate internal units, while still generating efficiency and effectiveness, is naturally a more complex task. This underscores the value in car dealer services to help address these challenges.
Solving pain points along various departmental touch points is important, as cohesive operations are not only ideal, but necessary. Lag, dissonance, and miscommunication between departments can lead to costs, but proactively addressing disunity can put auto dealers on the right path forward.
For example, a comprehensive customer experience from first interaction to ongoing service provides a number of benefits. A smooth transition between sales and financing and insurance (F&I)—either made possible by consumer education or optimized workflows—can resolve many customer obstacles; while continuous communication when cars are serviced helps keep customers apprised and appeased.
Before auto dealers can enjoy these benefits, they have to align their departments. In some cases, this may even require further business growth, reorganization or strategy rethinking. Tackling these high-level concepts entails the type of planning that an experienced hand can help in. Comerica Bank has worked with automotive businesses for decades, and in that time has developed car dealer services designed to help dealerships address these exact opportunities.
Scale can make any departmental alignment effort more nuanced. Large dealer groups especially can benefit from financing services and risk management tools that can be used to pursue business goals.
Read our infographic on managing the many departments of a dealership and see how the Leading Bank for Business1 can help.
1Comerica ranks first nationally among the top 25 U.S. financial holding companies, based on commercial and industrial loans outstanding as a percentage of assets, as of June 30, 2018. Data provided by S&P Global Market Intelligence.
This information is provided for general awareness purposes only and is not intended to be relied upon as legal or compliance advice for your business.