Banking confidently during the
COVID-19 pandemic

Banking confidently during the
COVID-19 pandemic

At Comerica Bank, the well-being of our customers, employees and communities is our priority. We recognize that the public is very concerned about the Novel Coronavirus (COVID-19) and want to assure you that we are actively monitoring the situation and taking the necessary precautions. For more than 170 years, we have supported our customers through the hardships of world wars, the Great Depression, the Great Recession and many other monumental challenges, and we will continue to do so.

Comerica has extensive plans in place to handle situations such as this to ensure our customers’ funds remain protected and accessible. We have convenient and secure, 24/7 self-serve options1 to access your money and manage your accounts without making a trip to a banking center. Our goal is to help you manage your personal, family and business finances in the most convenient ways possible.

Are you facing a financial hardship?

We are enacting hardship relief assistance for customers experiencing financial difficulty as a result of COVID-19, including the consideration of fee and penalty waivers, loan deferrals or other scenarios that may help our customers.

If you are facing hardship related to COVID-19, you are encouraged to reach out to us at 888.444.9876 to discuss your banking needs. Our well trained specialists are available Monday - Friday from 8 a.m. to 8 p.m. ET and Saturday from 8 a.m. to 5 p.m. ET.

Additionally, Comerica Bank and the Comerica Charitable Foundation have announced a plan to invest $4 million in community programming support and businesses impacted by the COVID-19 crisis. Read our news release.

CARES Act stimulus package update

We know that customers may have many questions about the stimulus package that was approved in Congress and signed by the President on March 27, 2020. Benefits going to consumers will be sent in the form of direct deposit or check, depending on how you last filed your income taxes with the IRS. No action is needed for qualified individuals to receive this benefit.

If you have a Comerica bank account on file with the IRS (for direct deposit of tax refunds or Social Security benefits), you will likely receive your payment electronically. If you do not have an account on file with the IRS, you will most likely receive a paper check. In the coming weeks, the Treasury plans to develop a web-based portal for individuals to provide their banking information to the IRS online so that individuals can receive payments immediately as opposed to checks in the mail. Please visit IRS.gov/coronavirus to get up-to-date information and guidance on this topic. 

In the meantime, if you need help locating your account number and routing number to prepare to set up a direct deposit with the IRS, please visit our page on Comerica Routing Numbers.

Finally, be aware that fraudsters often seek to take advantage of economic stimulus programs. Help protect yoursef and your family against coronavirus scams by reviewing these tips.

 

For loan assistance considerations:

  • Consumer Loans and Lines – contact our Customer Contact Center at 888.444.9876
  • Residential Mortgage Loans – contact the servicer of your mortgage loan, which can be found on your mortgage statement, or your Private Banking Relationship Manager
  • Business Loans – contact your Relationship Manager or Banking Center Manager
  • Credit Card – contact the customer servicer number on the back of your credit card

Programs for businesses

Paycheck Protection Program

The CARES Act, passed in March, includes $350 billion in lending authority to the Small Business Administration (SBA) for the new Paycheck Protection Program (PPP).

Here’s what you need to know:

We will be emailing customers when our site is ready to accept applications and will be providing updates here.
To ensure you receive an email if you have not already been receiving our PPP updates, existing customers please provide your email address and we will make sure you are on our email notification informing you when the site is available.

Overview

  • The PPP is a loan program designed to provide a direct incentive for small businesses to keep their employees on the payroll.
  • You may be eligible for all or a portion of the loan principle forgiven based on SBA rules when used for payroll, rent, mortgage interest, or utilities. Documentation will be required.
  • There are no requirements for collateral or personal guarantees.
  • The PPP will be available through June 30, 2020.
  • Additional program details

Eligibility & fees

  • There are no fees charged by Comerica or the SBA and there is no underwriting involved.
  • Currently, we plan to make the application process available to those who were existing Comerica business deposit account customers as of February 15, 2020.
  • For details about the program eligibility, loan forgiveness and more, visit the SBA website

Prepare to apply

Interest in PPP loans is extremely high given the current economic environment — and existing Comerica customers will be our priority — so we ask for your patience as we get this new program up and running.

You will only be able to apply online. Further details on where and how to apply through Comerica.com will be
provided soon when we open our site for applications.

  • In the meantime, we recommend that you begin collecting the information you'll need to apply. Click here for the borrower application to identify information you'll need; however, be aware that this SAMPLE application is simply to assist you in identifying the information that you will need to collect to apply online. 
  • Please review a list of documents needed to apply
  • Please do not send us any U.S. Treasury or SBA forms.

For questions, please contact a Comerica banking center or your relationship manager, or for general program information, call 800.979.0850, Monday through Friday, 8 a.m. to 9 p.m. ET.

Economic Injury Disaster Loans

The Small Business Administration (SBA) issued a press release on March 13, 2020 announcing that it will offer low-interest Economic Injury Disaster Loans of up to $2 million to help small businesses experiencing a temporary loss of revenue due to the COVID-19 pandemic. This program is processed, approved and funded directly by the SBA government agency. Learn about the SBA’s three-step process for disaster loans.

To learn more about disaster loans or apply, visit SBA.gov/coronavirus. If you have questions, call the SBA disaster assistance customer service center at 800.659.2955 or email disastercustomerservice@sba.gov.

Comerica is an SBA Preferred Lender

If SBA Express financing is right for you, receive an SBA Express loan upfront guaranty fee waiver of up to $250 for loans and lines of credit up to $350,000. Please contact a local Comerica Banking Center to discuss your options or to make an appointment.

We are continuing to monitor the outcome of federal legislation discussions which include additional proposed relief measures regarding the guaranty fee waiver and will provide new information here if and when it becomes available.

SBA fraud schemes

Additionally, be aware that fraudsters often seek to take advantage of economic stimulus programs. Help protect your business by visiting the SBA’s website to learn about grant fraud, loan fraud and phishing scams at SBA Programs - Scams and Fraud Alerts.

Questions about your Comerica loan?

Contact your Banking Center Manager or Relationship Manager.

Financial hardship?

If your business is experiencing financial hardship as a result of impacts from COVID-19, we encourage you to contact your relationship manager or call 888.444.9876 to discuss your situation, including loan payment deferral and fee waiver options.

Comerica Bank and the Comerica Charitable Foundation have announced a plan to invest $4 million in community programming support and businesses impacted by the COVID-19 crisis. Read our news release.

Accessing & managing your money remotely

You can bank securely anywhere, anytime with Comerica Web, Mobile or Phone Banking.

Comerica Web Banking®

It all starts by signing up for Web Banking. It's secure, quick and easy to access your accounts to view your recent transactions, make transfers, pay bills and more! Check out this video for an overview of web banking:

Web banking video tutorial

 

If you need to sign up for Web Banking, have your checking account number ready and click here.

Comerica Mobile Banking®2 

If you’re enrolled in web banking, we also provide account access via the Comerica Mobile app, which can be found in the Apple® or Google PlayTM app store located on your smartphone or iPad or tablet. Our mobile app allows you to check balances, view transactions, make transfers, deposit a check via Click&Capture Deposit® and more!

For more information on banking with your device from the comfort of your home, check out this video:

Mobile banking video tutorial

Bank by phone

Banking by phone with voice commands allows you to check balances, reset web banking passwords & more. Call 888.444.9876 (one-time voice banking set-up required).

Protecting your money

When you bank with us, your money is secure. We use state-of-the-art technology and robust security procedures, and your personal account is FDIC insured up to the maximum amount allowed by law. Learn more about FDIC insurance here.

Additionally, understand that fraudsters may try to take advantage of economic stimulus programs and the heightened emphasis put on the Coronavirus. Help protect yoursef and your family against coronavirus scams by reviewing these tips. Please be aware that Comerica will never initiate an unsolicited request for personal information (e.g., Social Security number, user IDs or passwords) via email. If you receive a suspicious phone call, email or text Communication claiming to be from Comerica, please let us know immediately at ReportFraud@comerica.com.

Changes to banking center hours & availability

While we recognize that our banking centers operate as vital resources in the communities we serve, we’ve temporarily adjusted our operating standards for the protection of our customers and employees. 

In the Arizona, Florida, Michigan and Texas Markets:

  • Effective, Friday, March 20th all banking center lobbies have temporarily closed; ATM and drive thru services (where applicable) will continue to be available with no change in hours
    • Appointments can be requested for transactions or services that can’t be done via drive thru or Banker ConnectSM interactive teller machines. Lobby access is now limited to 3 customers at a time to adhere to CDC social distancing rules
    • Safe deposit box access will be by appointment
    • Night depository services will continue to be available
    • ComeriMart in-store locations will be closed, but ATMs will remain available; Access to safe deposit boxes will be scheduled by appointment only. All other services will be redirected to nearby banking centers

California Market:

  • Effective, Friday, April 3rd, some of our banking center lobbies have temporarily closed or changed to drive thru services only. With social distancing policies now in effect, certain transactions and safe deposit access will be available by appointment. Lobby appointments will be limited to 3 customers at a time to adhere to CDC social distancing rules.

Please visit comerica.com/local to find the closest banking center, ATM or Banker ConnectSM interactive teller machine.

Information for Wealth Management Clients

 

Connect with Comerica Wealth Management 

If you have questions or concerns, please contact your Comerica Wealth Advisor, comerica.com/wealthoffice, or click here for your Connect with Comerica Guide to accessing your accounts, transacting and communicating with Comerica Wealth Management.

Download Article: "The Coronavirus Aid, Relief, and Economic Security (CARES) Act: Relief and Stimulus Measures for Individuals": The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law on March 27, 2020. The Act is the third piece of legislation the United States Congress enacted in response to the coronavirus pandemic. The CARES Act follows the (a) Coronavirus Preparedness and Response Supplemental Appropriations Act, 2020, which provides $8.3 billion in emergency funding for federal agencies on the front lines responding to the coronavirus outbreak, and (b) the Families First Coronavirus Response Act, which provides paid sick leave and free coronavirus testing, expands food assistance and unemployment benefits, and requires employers to provide additional protections for healthcare workers.

Download Article: "The Coronavirus Aid, Relief, and Economic Security (CARES) Act - Part II: Relief and Stimulus Measures for Small Businesses": This article is the second in our series discussing this momentous and unprecedented piece of legislation and its impact on our customers and partners. In this article, we will address the CARES Act’s impact on businesses and business owners. 

 

1 Depending on internet availability.

2 Comerica Mobile Banking is available to Comerica Web Banking® customers. To view the Comerica Web Banking Terms and Conditions, log into Comerica Web Banking and click on the Self Service tab. Balances and transaction details are only available for certain Comerica accounts. Bill payment can only be done with existing billers set up through Comerica Web Bill Pay®. Comerica will bear the responsibility for any late-payment related charges (up to $50) should a payment arrive after its due date, as long as your payment was scheduled in accordance with Comerica Web Banking Terms and Conditions.

Comerica Mobile Banking is supported on Apple® iPhone® and iPad® devices with iOS 6 and greater and on AndroidTM mobile devices with OS 2.3 and greater. Apple iPhone and iPad are registered trademarks of Apple, Inc. Android and Google Play are trademarks of Google, Inc. Comerica is not endorsed, sponsored, affiliated with or otherwise authorized by Apple, Inc. or Google, Inc.