Personal banking during the
COVID-19 pandemic

Personal banking during the
COVID-19 pandemic

PERSONAL | BUSINESS | WEALTH

Financial hardship assistance

We have enacted hardship relief assistance for customers experiencing financial difficulty as a result of COVID-19, including the consideration of fee and penalty waivers, loan deferrals or other scenarios that may help our customers.

If you are facing hardship related to COVID-19, you are encouraged to reach out to us at 888.444.9876 to discuss your banking needs Monday through Friday from 8 a.m. to 8 p.m. ET and Saturday from 8 a.m. to 5 p.m. ET.

  • Residential Mortgage Loans – contact the servicer of your mortgage loan, which can be found on your mortgage statement, or your Private Banking Relationship Manager
  • Business Loans – contact your Relationship Manager or Banking Center Manager
  • Credit Card – contact the customer servicer number on the back of your credit card

Community Committment

Additionally, Comerica and the Comerica Charitable Foundation have announced plans to invest a total of $8 million in COVID-19 relief efforts to provide community programming support and contributions to Community Development Financial Institutions (CDFIs) and other nonprofits that support micro-sized businesses. Read our recent news release.

CARES Act stimulus package update

We know that customers have many questions about the stimulus package that was approved by Congress.  To get the most up-to-date information on payments, please visit IRS.gov/coronavirus.

Here's an overview to help answer many of the common questions you may have.

  • Individual payments: no action is needed for qualified individuals to receive a stimulus payment
    • The Treasury has launched an online "Get My Payment" tool for individuals to:
      • Check on your payment status
      • Confirm your payment type: direct deposit or check
      • Enter your bank account information to the IRS online to receive payment via direct deposit (if not already sent). For help locating your Comerica checking/savings account number and routing number to prepare to set up a direct deposit with the IRS, please visit our page on Comerica Routing Numbers.
    • If you have a Comerica checking/savings account on file with the IRS (for direct deposit of tax refunds or Social Security benefits), you will likely receive your payment via direct deposit. Please note, Comerica will post payments as soon as they are received and instructed by the government. 
    • If you do not have a checking or savings account on file with the IRS, you will most likely receive a paper check mailed to your last known address with the IRS. The IRS has announced that checks began to mail as of the week of April 20th. Please note, Comerica has no control over the method used by the IRS.
    • If you did not file a 2018 tax return and don't plan to file a 2019 return, please visit this new registration website from the Treasury Department and IRS to register (if qualified) for the stimulus package benefits
  • Direct Express distribution:
    • Social Security and Disability recipients are eligible for these payments and will generally receive the automatic payments by direct deposit, Direct Express debit card, or check, just as they would normally receive their benefits.
    • The expected distribution date for Direct Express recipients is still being determined and will be directed by the government and not Comerica Bank.
    • Direct Express FAQ sheet

Finally, be aware that fraudsters often seek to take advantage of economic stimulus programs. Help protect yourself and your family against coronavirus scams by reviewing these tips.

Accessing & managing your money remotely

You can bank securely anywhere, anytime with Comerica Web, Mobile or Phone Banking.

 

Comerica Web Banking®

It all starts by signing up for Web Banking. It's secure, quick and easy to access your accounts to view your recent transactions, make transfers, pay bills and more! Check out this video for an overview of web banking:

Web banking video tutorial

If you need to sign up for Web Banking, have your checking account number ready and click here.

 

Comerica Mobile Banking®1 

If you’re enrolled in web banking, we also provide account access via the Comerica Mobile app, which can be found in the Apple® or Google PlayTM app store located on your smartphone or iPad or tablet. Our mobile app allows you to check balances, view transactions, make transfers, deposit a check via Click&Capture Deposit® and more!

For more information on banking with your device from the comfort of your home, check out this video:

Mobile banking video tutorial

 

Bank by phone

Banking by phone with voice commands allows you to check balances, reset web banking passwords & more. Call 888.444.9876 (one-time voice banking set-up required).

 

Protecting your money

When you bank with us, your money is secure. We use state-of-the-art technology and robust security procedures, and your personal account is FDIC insured up to the maximum amount allowed by law. Learn more about FDIC insurance here.

Additionally, understand that fraudsters may try to take advantage of economic stimulus programs and the heightened emphasis put on the Coronavirus. Help protect yourself and your family against coronavirus scams by reviewing these tips. Please be aware that Comerica will never initiate an unsolicited request for personal information (e.g., Social Security number, user IDs or passwords) via email. If you receive a suspicious phone call, email or text communication claiming to be from Comerica, please let us know immediately at ReportFraud@comerica.com.

Changes to banking center hours & availability

While we recognize that our banking centers operate as vital resources in the communities we serve, we’ve temporarily adjusted our operating standards for the protection of our customers and employees. 

  • Effective Thursday, April 9th the Arizona, California, Florida and Texas banking center lobbies have temporarily closed; ATM and drive thru services (where applicable) will continue to be available with no change in hours
    • Appointments can be requested for transactions or services that can’t be done via ATM, drive thru or Banker ConnectSM interactive teller machines. Lobby access will be limited to 3 customers at a time to adhere to CDC social distancing rules
    • Safe deposit box access will be by appointment
    • Night depository services will continue to be available
  • Effective Monday, July 20th the Michigan banking centers will reopen with lobby access limited to 3 customers at a time to adhere to CDC social distancing rules
    • To avoid a wait, appointments can be requested for services or safe deposit access
    • Night depository services will continue to be available

Please visit comerica.com/local to find the closest banking center, ATM or Banker ConnectSM interactive teller machine.

 

Temporary Shortage of U.S. Coins in Circulation

In mid-June 2020, the Federal Reserve announced that shutdowns caused by COVID-19 have caused a temporary nationwide shortage of U.S. coins in circulation, including those available to banks and businesses. During the time in which businesses were closed, consumers had few opportunities to use coin when making purchases, resulting in this supply shortage. Please visit our U.S. coin shortage page for more information.

1 Comerica Mobile Banking is available to Comerica Web Banking® customers. To view the Comerica Web Banking Terms and Conditions, log into Comerica Web Banking and click on the Self Service tab. Balances and transaction details are only available for certain Comerica accounts. Bill payment can only be done with existing billers set up through Comerica Web Bill Pay®. Comerica will bear the responsibility for any late-payment related charges (up to $50) should a payment arrive after its due date, as long as your payment was scheduled in accordance with Comerica Web Banking Terms and Conditions.

Comerica Mobile Banking is supported on Apple® iPhone® and iPad® devices with iOS 6 and greater and on AndroidTM mobile devices with OS 2.3 and greater. Apple iPhone and iPad are registered trademarks of Apple, Inc. Android and Google Play are trademarks of Google, Inc. Comerica is not endorsed, sponsored, affiliated with or otherwise authorized by Apple, Inc. or Google, Inc.