Banking confidently during the
COVID-19 pandemic

Banking confidently during the
COVID-19 pandemic

At Comerica Bank, the well-being of our customers, employees and communities is our priority. We recognize that the public is very concerned about the Novel Coronavirus (COVID-19) and want to assure you that we are taking the necessary precautions. For more than 170 years, we have supported our customers through the hardships of world wars, the Great Depression, the Great Recession and many other monumental challenges, and we will continue to do so.

Comerica has extensive plans in place to handle situations such as this to ensure our customers’ funds remain protected and accessible. We have convenient and secure, 24/7 self-serve options1 to access your money and manage your accounts without making a trip to a banking center. Our goal is to help you manage your personal, family and business finances in the most convenient ways possible.


  

Personal


  

Business


  

Wealth

 

Changes to banking center hours & availability

While we recognize that our banking centers operate as vital resources in the communities we serve, we’ve temporarily adjusted our operating standards for the protection of our customers and employees. To help ensure your safety and peace of mind when you visit us, we're following these CDC measures to help prevent the spread of COVID-19:

  • Request an appointment
    • Appointments can be requested for transactions or services that can’t be done via ATM, drive thru or Banker ConnectSM interactive teller machines. 
    • Lobby access will be limited to an average of 3 customers at a time to adhere to CDC social distancing rules.
  • Personal space and protection
    • Masks are required. If you don't have one, we will provide a disposable one before you enter.2
    • Teller stations are equipped with plexiglass shields.
    • Distancing markers on the floor ensure your six-foot safety zone.
  • Greeter at the door
    • A Comerica Greeter will welcome you and may ask you to lower your mask and show your ID.
    • Greeter will ask a few health-screening questions.
    • If you have an appointment—or have no appointment and lobby is not at capacity—Greeter will invite you in.
    • If you don't have an appointment and the lobby is at capacity, we can call you when you are next in line or you can set up an appointment for a visit at a later time.

Please visit comerica.com/local to find the closest banking center, ATM or Banker ConnectSM interactive teller machine.

 

Temporary Shortage of U.S. Coins in Circulation

In mid-June 2020, the Federal Reserve announced that shutdowns caused by COVID-19 have caused a temporary nationwide shortage of U.S. coins in circulation, including those available to banks and businesses. During the time in which businesses were closed, consumers had few opportunities to use coin when making purchases, resulting in this supply shortage. Please visit our U.S. coin shortage page for more information.

 

Helpful Resources

1 Depending on internet availability. 2 If you have a medical condition that prevents you from wearing a mask, you may enter without one.