Comerica is committed to safeguarding the privacy of your personal
information. Comerica will never request personal information (e.g.,
Social Security number, account numbers, user IDs or passwords) via
email. If you have responded to this kind of e-mail, please contact
Comerica Identity Theft Resources at 877.881.8955.
Common related schemes
If you are unfamiliar with any of the computer or Internet
technology terms in this guide, go to www.webopedia.com.
This is an online scam that seeks to steal credit card
numbers, account information, Social Security numbers, passwords, and
other sensitive information by using fake e-mails, fraudulent Internet
addresses, imposter websites, and "pop-ups" to impersonate Comerica
Bank and trick customers into disclosing their personal data.
Similar in nature to e-mail phishing, pharming seeks to
obtain personal or private (usually financial related) information
through domain spoofing. Pharming "poisons" a DNS server by infusing
false information into the DNS server, resulting in a user's request
being redirected elsewhere. Your browser however will show you are at
the correct website, which makes pharming a bit more serious and more
difficult to detect. As phishing attempts to scam people one at a time
with an e-mail, pharming allows the scammers to target large groups of
people at one time through domain spoofing.
Electronic junk mail or unsolicited e-mail.
A technique used to gain unauthorized access to computers,
whereby the intruder sends messages to a computer with an IP address
indicating that the message is coming from a trusted host. To engage in
IP spoofing, a hacker must first use a variety of techniques to find an
IP address of a trusted host and then modify the packet headers so that
it appears that the packets are coming from that host. Newer routers
and firewall arrangements can offer protection against IP spoofing.
To help keep your personal
information out of the wrong hands:
Don't click the link. If you are concerned about the
authenticity of an e-mail, contact your Comerica
Bank directly by phone beforehand. You may also go directly to
your institution's site by typing the URL in the browser. If you go
directly to the site, check for indicators that the pages are secure,
such as a padlock symbol at the bottom of the page and a URL that
begins with "https" instead of "http".
Change your passwords periodically, using strong passwords
that could not be easily guessed. For example, do not use names (e.g.,
your mother's maiden name), familiar dates, (e.g., your birthday) or
your Social Security number (SSN).
Always log off from your Comerica Web Banking®
session. Shut off your computer or disconnect from the Internet when
not in use.
Check merchant privacy policies and only shop at those that
publish privacy policies with which you agree.