Comerica is committed
to safeguarding the privacy of your personal information. Comerica will
never request personal information (e.g., Social Security number,
account numbers, user IDs or passwords) via e-mail.
Phishing is an online scam that seeks to steal credit card
numbers, account information, Social Security numbers, passwords, and
other sensitive information. Phishing uses fake e-mails, fraudulent
Internet addresses, imposter websites, and "pop-ups" to impersonate
trusted institutions (like your bank, financial institutions, the
Better Business Bureau, or government agencies) in order to trick you
into disclosing your personal information.
If you receive an e-mail
requesting this type of information:
- Don't click the link. If you are concerned about the
authenticity of an e-mail, don’t click on any links in the email,
instead, go directly to the sender’s site by typing the URL in the
browser. If you do go directly to the site, check for indicators that
the pages are secure, such as a padlock symbol at the bottom of the
page and a URL that begins with "https" (e.g., www.comerica.com)
instead of "http". You may also contact the apparent sender directly by
another means, for example, by phone.
- Don’t reply. You should be suspicious of any e-mail that
asks for personal information. Never respond to the e-mail, rather,
contact the company by other means (phone, in person, going to a known
- Open e-mails only when you know the sender—even opening a
fraudulent e-mail or clicking on a link can expose you to viruses or
key logging software that captures your keystrokes as you enter them.
- Attachments. Be cautious of e-mail claiming to contain
pictures in attached files, as the files may contain
viruses. Only open attachments from known senders.
- If you are suspicious about an e-mail that appears to be
from Comerica, please forward it to Comerica at ReportFraud@comerica.com.
If you suspect you have been
a victim of identity theft or fraud:
Contact Comerica Identity Theft Resources at 877.881.8955.
Delete the e-mail and have your computer checked for spyware
Reporting Other Suspicious
Suspicious e-mails can be forwarded
to firstname.lastname@example.org and complaints should be filed with
your state Attorney General's Office.