Consumer Complaint Notice​​​

​Consumer Complaint: Contacting Comerica Bank

​Comerica Bank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:
 

By Mail:  

Comerica Bank
Corporate Quality Process Department - MC 3232
PO Box 75000
Detroit, MI 48275

By Telephone: 

Corporate Quality Process Department
313.222.3435

By Fax:

Corporate Quality Process Department
313.963.6347
 

Credit Report Disputes

Comerica may report information regarding your credit accounts with us to consumer reporting agencies.  Comerica makes every effort to provide accurate information.  However, if you ever need to dispute the accuracy of the information we have reported to a consumer reporting agency, please send your request to the following address:
 

By Mail:  

Comerica Bank
Attn: Credit Report Disputes Area
PO Box 75000
Detroit, MI 48275-7240
 

Consumer Complaint Notice

Comerica Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Comerica Bank should contact the Texas Department of Banking.​
 
Comerica Bank also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Travel Related Services Company, Inc. and, or American Express Prepaid Card Management Corporation (Collectively “American Express”) under Chapter 151 of the Texas Finance Code. If you have a complaint regarding an American Express prepaid card, first contact the customer service division of American Express at 1-877-297-4438. If you have a complaint regarding an American Express travelers check product, first contact the customer service division of American Express at 1-800-221-7282. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking.​
 
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:​
 

In Person or U.S. Mail:  

Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294

Telephone Number:

1.877.276.5554 (toll free)
Fax Number:
512.475.1313

E-mail Address:

consumer.complaints@dob.texas.gov

Website Address:

www.dob.texas.gov​
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